Job type: Contract (Remote Working from home)
Job Title: TAC 3 Support Engineer Huawei specialist in Radio/Core/ Transmission/ Access
Start Date: ASAP.
I’m recruiting for a TAC 3 Support Engineer Huawei Specialist with 8-10 years’ experience to perform 3 third Level Remote Technical Support on Huawei Network (Core, Radio, WiMAX, Transmission and Access)
Responsibilities for the role;
This is an urgent requirement and a fantastic opportunity to be involved in a long term project and with an excellent Salary.
In this role the candidate would provide circumvention or recovery through use of existing cases or workarounds and serve as the technical expertise in an escalation support situation. This candidate would initiate, track and proactively assign ticket numbers from email, WEB and direct call-in sources. In addition they will assist in the cataloguing of problems into a diagnostic engine/knowledge base system for future reference and automation, as well as replication of customer network issues in a lab to achieve problem resolution if available.
KEY SKILLS required for the role:
• Must have experience in Fault Resolution in a TAC/NOC environment
• 8 - 10 Years’ Experience in working for the vendor supporting OEM equipment
• Level 2/3 Fault troubleshooting skills are a MUST
• Be able to resolve issues without escalation back in the original OEM
• Provide advanced technical support and troubleshooting /fault localization within several competence areas and Multivendor Interface.
• Receiving and resolving complex issues and meeting customer needs
• Using your own debugging tools to analyse problems and identify solutions
Please apply now with your up to date cv and a full synopsis of your key skills. Please email me on victortheousse@
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