I am currently recruiting for a position I thought you may find of interest. Here are some more details –
Minimum Qualification & Experience Requirements:
Preferred Qualification & Experience Requirements:
This
is an urgent requirement so if you feel you are a good fit for the
above requirements and would like further information please contact me
on the details below.
sent your cv to: Jack Garvie <JackGarvie@pentaconsulting.
Job Title - Core and IMS Support Engineer
Job Location - Singapore
Start - ASAP
Duration – 6 Months
Rate - Excellent
Job Role –
The
CNS Engineer is part of a CNS team supporting the customer and shall
deliver support services according to the contracted Services Level
Agreements by means of established processes.
With
detailed customer networks knowledge and knowledge of the customer
strategies the CNS Engineer identifies business leads and promotes
products and services to secure add on sales. The CNS Engineer enables
efficient service delivery of contracted customer support services by
owning/drive the Customer Support Request within the support
organization.
The CNS engineer is taking active part of the Emergency Handling support and is task managed by the Service Delivery Manager
Responsibilities:
- Customer request handling.
- Develop and maintain relationships.
- Identify new business opportunities.
Core Competences:
- Network level competence.
- Market insight.
- Financial Understanding.
- Ability to learn Ericsson Portfolio.
- Service Delivery Process.
- Change Management.
- Sales and Business Development Skill.
- Negotiation & argumentation skills.
- Presentation skills (oral and written).
- Ericsson Model for Project Management, PROPS-C.
- Software Update Management.
- Software Support.
- Delivering Results & Meeting Customer Expectations
- Analyzing
- Entrepreneurial & Commercial Thinking
- Persuading & Influencing
- Presenting & Communicating Information
- Applying Expertise & Technology
Minimum Qualification & Experience Requirements:
- Minimum 5 years of experience in Core (MSS, UDM) and/or IMS domain.
- Must have support and emergency handling experience
Preferred Qualification & Experience Requirements:
- Excellent Customer Relationship Management skills.
- Very strong personal interaction skills and good communication capabilities.
- Very good proactive mind set – always include a broader scope in mind when handling customer requests.
- Ability to adapt to change.
- Drive - determination, focus, take the ups and downs, stick with things long enough to see them through
- Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight
- Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices
- Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information
sent your cv to: Jack Garvie <JackGarvie@pentaconsulting.
