Job: Core and IMS Support Engineer in Singapore

I am currently recruiting for a position I thought you may find of interest. Here are some more details –

Job Title - Core and IMS Support Engineer

Job Location - Singapore

Start - ASAP

Duration – 6 Months

Rate - Excellent

Job Role –

The CNS Engineer is part of a CNS team supporting the customer and shall deliver support services according to the contracted Services Level Agreements by means of established processes.

With detailed customer networks knowledge and knowledge of the customer strategies the CNS Engineer identifies business leads and promotes products and services to secure add on sales. The CNS Engineer enables efficient service delivery of contracted customer support services by owning/drive the Customer Support Request within the support organization.

The CNS engineer is taking active part of the Emergency Handling support and is task managed by the Service Delivery Manager

Responsibilities:

• Customer request handling.
• Develop and maintain relationships.
• Identify new business opportunities.

Core Competences:

• Network level competence.
• Market insight.
• Financial Understanding.
• Ability to learn Ericsson Portfolio.
• Service Delivery Process.
• Change Management.
• Sales and Business Development Skill.
• Negotiation & argumentation skills.
• Presentation skills (oral and written).
• Ericsson Model for Project Management, PROPS-C.
• Software Update Management.
• Software Support.
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Entrepreneurial & Commercial Thinking
• Persuading & Influencing
• Presenting & Communicating Information
• Applying Expertise & Technology

Minimum Qualification & Experience Requirements:

• Minimum 5 years of experience in Core (MSS, UDM) and/or IMS domain.
• Must have support and emergency handling experience

Preferred Qualification & Experience Requirements:

• Excellent Customer Relationship Management skills.
• Very strong personal interaction skills and good communication capabilities.
• Very good proactive mind set – always include a broader scope in mind when handling customer requests.
• Ability to adapt to change.
• Drive - determination, focus, take the ups and downs, stick with things long enough to see them through
• Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight
• Openness - capacity to reflect on one’s behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices
• Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information

This is an urgent requirement so if you feel you are a good fit for the above requirements and would like further information please contact me on the details below.

sent your cv to: Jack Garvie <JackGarvie@pentaconsulting.com>