URGENTLY NEEDED
Managed Services Director (ZTE for Smartfren maintenance Project)
1. Education: Bachelor above
2. Language: Indonesian/English
3. Nationality : Indonesan/Malaysian
4. Work Experience: 10+ years minimum experience in Operation & Maintenance telecommunication networks or relevant experience.
5. Competency: Demonstrated leadership and management of O&M team oversee with the following functional areas:
- Define service goal and set up direction for MS organization
- Lead the MS organization, including both administrative and technical operations, to provide services to customer
- Prepare budget, control the cost and manage the finance operation
- Manage the day-to-day MS operations, review the MS reports and take immediate action for any of abnormal issues
- Ensure and guarantee the services fulfill Service Level Agreement (SLA), service quality and Key Performance Indicator (KPI) take action for continuous improvement
- Take charge of resources management, including staff, spare parts, network physical resources and logical resources, instruments and tools, cooperation resource, and documentation management.
- Handle MS contract related issue, contact and meet customer regularly, understand customer need, improve the service quality and provide resolution for customer raised issue
- Discuss with customer for new service requirement, seek for new service and sales opportunity and provide service proposal for fulfilling Smartfren needs
- Seeking for ZTE global Managed Services resource support for customer MS Project
pls send cv to eka,hariyani@zte.com.cn
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